Placing an Order

Shop 24 hours a day, 7 days a week at ashleyfurniture.com. You’ll receive notification immediately after the order is confirmed and when it ships. For changes after an order has been placed, please call Customer Care at 1-866-436-3393.

We accept Visa®, MasterCard®, American Express® and Discover® credit cards. Only one credit card will be accepted as we are unable to process an order on two separate credit cards. While we are unable to accept Ashley HomeStore Gift Cards online, it is in the works; sign up for emails and we’ll notify you when it debuts.

Your credit card is processed in two steps. At checkout, we authorize the credit card for the full amount, including taxes. We only charge your credit card when the order ships (Standard Shipping) or after its been delivered (In-Home Delivery).

Sales Tax

All merchandise purchases are subject to sales tax in accordance with the current state and local tax rates for the shipping/delivery destination. Estimated Sales Tax is calculated at the time of purchase and is generally based on the total selling price of each item, which, depending on local and state laws, may include discounts and shipping and processing charges.  To the extent any of the factors affecting the calculation of sales tax change between the time you place an order and the time your credit card is charged, the amount appearing on your order as Estimated Tax may differ from the sales taxes ultimately charged.

Delivery Methods

The size and weight of your online purchase are factors that help us determine the most efficient delivery method.

Standard Shipping– We ship smaller, lighter items via courier or mail (e.g. UPS or Fed Ex). Items may require assembly. You’ll receive notification as soon as the order ships. Available shipping options will be noted in the shopping cart, but generally include 1-day and 2-day shipping. If 1-day shipping is available for an order, the order is expected to be delivered within 1 business day after it has been shipped and picked up by the delivery carrier. If 2-day shipping is available for an order, the order is expected to be delivered within 2 business days after it has been shipped and picked up by the delivery carrier. Business days do not include weekends. Delivery may be delayed by factors such as changes in inventory, delivery capacity, and unforeseen circumstances beyond our control, such as strikes, natural disasters, and inclement weather. Please read our Shipping and Delivery policy for more information.

No-Hassle Delivery + Assembly– ashleyfurniture.com will deliver larger items in one of two ways by using either an independently owned and operated Ashley HomeStore (depending on the store proximity to the final destination) or via our Ashcomm LLC shipping service: Premium Delivery service, which includes furniture assembly, furniture set up in your room of choice, and removal of all packaging materials, or Threshold Delivery service, which places your furniture, in its original packaging, inside your doorway or garage. If furniture in its original packaging cannot fit through your entryway, it will be placed in a secured garage. You will be responsible for furniture assembly, furniture set up, unboxing, and removal of all packaging materials if you choose Threshold Delivery service. You will be responsible for any damage that results from your assembly of the furniture.

Within two business days of placing an order, you will be contacted to schedule No-Hassle Delivery + Assembly. Please arrange for an adult to be present when the truck arrives. We understand timing is important, so if you need to reschedule the date, contact the delivery provider as soon as possible at the phone number listed in your order confirmation. We request a 48-hour notice if you want to reschedule or cancel delivery. You may incur an additional fee if you reschedule less than 48 hours prior to delivery, or if no one is home when the delivery team arrives. If delivery does not take place within 30 days of the original scheduled delivery date, the order may be treated as a canceled order.

Doorstep Deliveryservice requires that furniture be dropped off at the first dry area outside the doorway or garage in its original packaging. Please be aware that it is your responsibility to bring the furniture inside from the drop off area. You will also be responsible for furniture assembly, furniture set up, unboxing and removal of all packaging materials. Any damage that results from moving the furniture into the home or assembling the furniture will also be your responsibility. Doorstep Delivery may not be available for all items or purchases. Process for apartments and condominiums: When possible, items will be placed directly outside the unit in the hallway. If there are concerns or restrictions with elevators or by customer request, items will be left in the lobby/office; as long as the delivery team can obtain an authorized signature.

No-Hassle Delivery + Assembly and Doorstep Delivery do not include removal or rearranging of existing furniture, pictures, accessories, and similar items, set-up of electronic devices, or affixing any other merchandise to your structure. In preparation for delivery and to prevent in-home damage, ensure the area where you would like your furniture placed (No-Hassle Delivery + Assembly) or the drop off area where you would like your furniture placed (FREE Doorstep Delivery) is free and clear of existing furniture and any items that may obstruct the path of the delivery team. Please keep children and pets out of harm’s way during the delivery for their safety and the safety of our delivery team.

Warehouse Pickup is valid at AshleyFurniture.com and participating locations only. Your items may be available for pickup at our warehouse. If you select to pick up your items at our warehouse, we will gladly assist you in loading your items. Please be aware that it is the customer’s responsibility to ensure items are properly loaded and secured. We strongly recommend you open and inspect all items before loading. We are not responsible for any damage caused by loading or failure to secure items. Your signature on the receipt acknowledges that you have inspected and received all of your items in good condition. If the items are not available at the warehouse at the time of sale, we will notify you when your purchase is ready for pick-up. Pick-up hours may vary by location.

For AshleyFurniture.com orders only, you have 72 hours after pickup to report if an item is defective or if you are unhappy with it in any way. Call the phone number on your emailed order confirmation and we will work with you to either repair the item or schedule a time for you to return the item to our warehouse. Any item you return must be in the same condition as when you picked it up from the warehouse. You must have your receipt in order to return your item. Refunds will be made in the same form of payment originally used to make the purchase. For items ordered online where a manufacturing defect is discovered after the 72-hour return period, consult the manufacturer’s warranty, if any. Please contact the customer service number listed in your emailed order confirmation for assistance.

Curbside Delivery requires that furniture be dropped off on the curb outside your home. You are not required to be home to accept the delivery and a signature is not needed. Items will be delivered in their original packaging and this delivery service does not include assembly or setup. As soon as your order ships, you will receive an email containing the tracking number and name of the delivery carrier. Please refer to this email if you have concerns about the delivery status of an order.

For Curbside Delivery return items delivered by alternative carrier that were received damaged or have a manufacturers defect, please call customer care within 72 hours. For other issues concerning curbside delivery orders, call us within 30 days after delivery and we will work to assist you with your order. Not completely satisfied? We accept the return of curbside delivery item(s) within 30 days of delivery. Please note, return shipping fees may apply. For Curbside Deliveries where a manufacturing defect is discovered after the 30-day return period, consult the manufacturer’s warranty, if any.